Customer Service Representative (m/f/d)
Reference number: 222260003
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Customer Service Representative (m/f/d)
Your tasks
- Understanding customer requirements and meeting customer expectations ensuring customer service is provided with a professional positive attitude
- Achieve prompt response times to all external and internal customer queries and requests in a professional compliant manner via phone, email and internal management systems. Take ownership with a focus on first time resolution
- Responsible to build and develop, strengthen and maintain customer’s working professional relationships
- Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
- Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delays.
- Manage and monitor customers value added service requests
- Issue performance reports to customers when there is a service discrepancy
- Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and di escalate the situation
- Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing.
- Maintain and develop a collaborative approach with work colleagues throughout the business
Your qualifications
- 1-2 years’ experience in a fast paced environment, logistics experience a distinct advantage.
- Proficient in Microsoft Office essential with excellent organisational and administration skills
- Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
- Enthusiastic, committed, driven and contributes to team success
- Strong communication (written and verbal) with a commitment to providing an outstanding customer experience
- High attention to detail and a methodical approach to tasks
- Flexibility with a positive outlook, willingness to learn and adapts to change
- Proven ability to build effective relationships with customers and colleagues
- *Please note our site is not accessible by public transport. Own transport is essential*
What we offer
- Working hours: 8.30-17.30
- Monday to Friday
- Competitive salary depending on experience
- Company pension
- Sick Pay scheme
- Employee Assistance programme
- Death in service insurance cover
- Onsite parking
Contact person
If you're interested in applying please click apply now below with a CV and cover letter:
Martina Moloney-HR Generalist
recruitment.dublin [at] dachser.com