Customer Service Representative (m/f/d)

Reference number: 223260009

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Your tasks

Understanding customer requirements and meeting customer expectations ensuring customer service is provided with a professional positive attitude
Achieve prompt response times to all external and internal customer queries and requests in a professional compliant manner via phone, email and internal management systems. Take ownership with a focus on first time resolution
Responsible to build and develop, strengthen and maintain customer’s working professional relationships
Produce daily reports and checks to monitor and resolve shipment discrepancies with a customer focused solution
Actively monitor customer & network Domestic, European & UK shipment lead times while identifying potential delays by being proactive to resolve and look at alternative solutions with operations to minimise delays
Manage and monitor customers value added service requests
Issue performance reports to customers when there is a service discrepancy
Handling and management of customer complaints in a professional manner with the view to action, solve efficiently and di escalate the situation
Maximise revenue by upselling, identifying and capturing value added service charges and ensuring all additional charges are captured and communicated for invoicing
Maintain and develop a collaborative approach with work colleagues throughout the business

1-2 years’ experience in a fast paced environment, logistics experience a distinct advantage.
Proficient in Microsoft Office essential with excellent organisational and administration skills
Customer focused with excellent interpersonal skills and have the ability to diffuse difficult situations
Enthusiastic, committed, driven and contributes to team success
Strong communication (written and verbal) with a commitment to providing an outstanding customer experience
High attention to detail and a methodical approach to tasks
Flexibility with a positive outlook, willingness to learn and adapts to change
Proven ability to build effective relationships with customers and colleagues

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